3 Ways to Measure the Success of A Social Media Strategy

Last week’s post, You’re Invited to a Social Media Party, compared creating a social media strategy to hosting a party. As a follow-up this week, we’ll talk about how to measure the success of your social strategy by again comparing it with a successful party.  It’s very important to determine if your strategy helped to reach your audience, share valuable information with them, and entertain them with engaging content.

  1. What does a successful social media campaign look like to you?

    What does a successful social media campaign look like to you?

    Our family’s celebration over the weekend was a huge success! Our families are so big that before we knew it, our kitchen was full of laughter and every inch of our deck was occupied. There were approximately 100 of our invited guests scattered inside and outside our home. At your virtual party, you invited many industry peers, partners or potential clients as your guests. Measure how many of your honored guests followed you in return, or “attended your social media party. “ Monitor the number of social shares, retweets and likes to measure how many guests came to the party through your social channels, and which social channel(s) brought the most guests. TIP:  If you haven’t already done so, remember to invite your email community by adding buttons on your email signature and your offline community with social channel graphics on print materials.

  2. The food served at our party was a big hit too with only a few morsels remaining as leftovers. The large variety of dishes to choose from allowed every guest to find their favorite and gobble up their plates. Yet there were still favorite dishes among all of the guests, mainly the fried chicken and mac-n-cheese, versus the baked beans which were only eaten by a few. Measure how much of your social party menu was taken in by monitoring traffic on your blog, retweets, likes, shares, comments and replies to your posts. Find which content was the most popular with your audience and which content, if any, was passed over like the baked beans. If your information menu was a huge success, you may have found it overwhelming to keep up with the level of engagement. Try one of the online management tools to assist in monitoring, replying, measuring and conversing with your community. Two of my favorites are talked about in, My Social Media BFFs.
  3. I typically refrain from traditional decorations preferring to use a little creativity with a multi-purpose approach instead. In addition to streamers, some of our decorations were cupcake tiers, white chocolate chip stuffed raspberries in martini glasses and a photo board to create a festive atmosphere. Surprisingly though, the most talked about “decoration” was our redecorated kitchen that was completed the day before the party. This is a great lesson for content marketers: As professionals, we may favor one piece of content, but our social media community may favor another. This is why it’s important to create content in many different formats to engage and entertain our audience. The kitchen was the starting point of many conversations (engagement) while also being aesthetically pleasing. Our guests not only shared their approval with me and my husband, but I overheard them discussing the subject with each other. This is the same as your social community sharing and discussing your company’s content via social channels. Use metrics to determine which format your audience prefers to consume their content, i.e., infographics, video, case study, etc. Another key take away is to create content for multiple purposes. Yes the raspberries looked very classy in the martini glasses, but they also served as a delicious appetizer. Even the kitchen, though it looked beautiful, obviously doubled as the hub for the meal preparation. This is the same as repurposing content in a social media strategy. For example, a case study highlights how you provided a solution for another company, but the statistics within the case study can also be repurposed as an infographic.

One thing is for sure, the more you invest in your social community relationships, the better you will understand which channels your audience hangs out in most, what content they enjoy most and in which format they consume it most.

Are you having fun with your social communties?

Are you having fun with your social communties?

Remember the goal of a social media strategy is to be social – so be creative, converse often, and have fun with your communities.

How successful was your social media party? Share your experiences with us in the comments section below.